08Meridian Systems · Night operations platform
DispatchCorvid Freight
The brief
Corvid's night controllers were holding a radio, three tabs and a whiteboard. Every incident cost minutes that only existed on the whiteboard.
- Timeline
- 16 weeks to live
- Scale
- 4,000 movements / week
- Stack
- TypeScript · Postgres · event stream
- Engagement
- Build + 12 months care
Specification
Board versus delivered
↔
DIRECTION PLATEDELIVERED FRAMEApproach
- 01Two weeks on the night shift before a line of code: we logged every keystroke, call and interruption between 22:00 and 06:00.
- 02One incident surface, keyboard-first, designed to be read at a glance in a dark room without waking anyone's night vision.
- 03An AI layer triages incoming exceptions and drafts the customer message; the controller edits and sends.
- 04Every decision is written to an immutable log so the morning handover is a document, not a conversation.
Craft notes
- /Night-safe interface, red state indicators only
- /Sub-60ms incident open, keyboard-first throughout
- /AI triage with controller sign-off on every message
- /Immutable shift log with automatic handover report
- Product lead
- Atelier Meridian
- Engineering
- Meridian Systems
- Client sponsor
- Corvid Freight, Head of Ops
- Field research
- Night shift, 14 nights
Credits
Plates · contact sheet
PL01 · 2026PL02 · 2026Next project
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